Buying Guide

Payment can be made in many different ways: Credit Card (Visa, Mastercard, Carta Aurea, Postepay or American Express) or Bank Transfer..

Insert the product into your cart and click on “View Cart”;
Click on “Continue to Pay”;
Create an account (if you have not already) or login (if you are not logged in);
Fill in the fields and click continue;
Select the preferred method of payment:


Verify that the type of credit card used to purchase both of those accepted

  • VISA
  • MasterCard
  • American Express
  • Carta Aurea
  • Postepay

In this way we will start immediately on your order!

If paying by bank transfer in advance, placing an order only occurs when the actual crediting to the bank account of Smart Home S.r.l.

Please note that the credit card transaction takes place directly on the site of the bank, in secure mode (SSL). Therefore, we have no control, for reasons of security and privacy, the data written in the form of purchases by credit card, this means that we have no possibility to know the reasons why a request is rejected by the bank.

The most common reasons for a refusal of the transaction are:

  • the use of a credit card is not accepted by our system;
  • an error in the indictment of the data;
  • exceeding the credit limit available.

In relation to this case, it may be that the availability of the Charter is'' frozen'' by the bank for several days, for a specified amount if the holder is conducting an online transaction service e-commerce, even if the transaction has not yet been finally concluded (ie if an order has been submitted but not yet processed). SMARTISSIMA is in no way responsible for this eventuality. It 's also possible that a transaction was rejected by the system resulting from saturation problems of the computer system bank. The order comes after for confirmation.

Bank Transfer

Prepayment order; Smartissima is committed to maintaining the fixed price of the product of interest, the time normally necessary to complete the practical transfer of currency (usually 3/4 working days): The order comes after for confirmation. In order confirmation email sent automatically by the system receiving the bank for the payment.

NB: The completion of the order by bank transfer in advance takes place ONLY upon receipt of the MTCN and the perfection of the order pending (in cart) is to be made no later than 5 working days, after which the order is considered canceled because there may be changes in price or otherwise.

Transaction Security

The choice of method of payment is at the end of the buying process online, in a screen titled "Payment Method".

The online credit card transactions are done via virtual POS. The entire payment stream is secure WEB server through https security protocol with SSL and 128-bit encryption. Remember ..

It is absolutely true that paying by credit card over the Internet is dangerous.

Recent statistics show that trace the sensitive data from online transactions is much more difficult than physical possession of the cards.
If we think in fact, when we pay the bill in a restaurant, a boutique, we gently into the hands of an officer of our paper, without thinking that the numbers for a few minutes and all information is accessible to other people.

Mode of delivery

The types of products offered requires us to higher levels of security. Special procedures designed specifically for this field allow us to make very secure shipping. The partnership, which for years we have established with leading companies in the sector (FedEx, Tnt e Dhl) allow us to provide a service of the highest quality.
Are created special packaging to minimize the possibility of breakage.
The goods are processed as quickly as possible and directly loaded on the means for immediate feedback of any anomalies.

Upon delivery of the goods the customer is required to inspect:

  • The number of packages delivered is as indicated in the transport document;
  • The packaging is intact and not altered even in the closing strip.

In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery putting the word "GOODS SUBJECT TO INSPECTION" on the delivery note received by courier or by another operator. If this term shall not be affixed SMARTISSIMA is not responsible for damage caused by the carrier. The customer then must report any damage within 3 (three) days of receipt of goods. After the time set 3 days is no longer considered responsible for any damage incurred during shipment.

Shipments are made every day except Saturday and Sunday the next day that the product is delivered to us by the manufacturer. The couriers also deliver from Monday to Friday

Right of Withdrawal

Customers can assert the right of withdrawal in accordance to the Art. 64 of the Italian Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments and / or additions) without explanation and without penalty, according to the manner below.

Within 14 (fourteen) days from the delivery of the order, customers have a right to withdraw the products, at their own expenses, with the possibility of exchange or refund. If this deadline expires on Saturday, Sunday or a public holiday or non-working day, it will be extended until the next working day.

If customers place an order with several articles, that have been delivered at different moments, the withdrawal period expires after 14 days from the delivery of every single product.

This right is valid only for products in our store. For products not present in stock and made specifically as a result of the customer's order, the right of withdrawal remains valid only if the product received does not conform to the one ordered.

In order to assert the right of withdrawal, customers must inform the Retailer through explicit written communication; moreover, the product must be returned in its original packaging, without damage and in a state of perfect integrity and cleaning. As far as that is concerned, an amount (30% of the price of the product that customers want to send back) will be charged for the new original packaging of the product by the initial supplier.

The Retailer will inform customers about the reception of the asserted right of withdrawal through a confirmation e-mail (sent to the address indicated during the order forwarding)

In order to respect the above-mentioned deadline, customers must send the concerning communication before the 14 days expire.

Effects of the withdrawal

The amount will be refunded within 20 working days starting from the delivery of the product(s) to the Retailer.

The refund will be made using the same method of payment that customers chose when they placed the order, except for different agreement with the Retailer.

The direct costs resulting from returning products are at the expense of the customer, except for different agreements between the parties.

Goods must be returned to the address: Smart Home S.r.l. - Via Ottorino Respighi 57 - 76121 Barletta (BT) Italy


Thanks to direct relationships with designers, manufacturers and authorized dealers, offers you a selection of the highest quality products and authenticity guaranteed.

Before being on sale all products are subjected to rigorous checks by a team of experts to ensure that the product corresponds our high quality standards. Only if it passes this strict examination, puts on its a security seal that protects it against attempts of falsification.

Items for sale on are all rigorously new and packaged in their original packaging, which ensure the excellent state of preservation.

To the reference to products Artemide, Foscarini and Viabizzuno, we specify that SmartHome is not part of the network of dealers. Unlike Smart Home S.r.l. buy these products

Smart Home S.r.l | via Ottorino Respighi 57, 76121 Barletta (BT) Italy | REA BA-603452 | VAT IT08087400720 | PEC: | Paid up share capital 10000 euros.